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Returning Products  


All terms and conditions regarding returns are included in the general terms and conditions

 

When can I return my products?

You can return the products within 14 days after receiving the items, if the following conditions are met: 

  • The items are undamaged 
  • The items are unused and complete 
  • The articles are not made according to individual choices or decisions and specifications, or they are not intended for a specific person. 

 

How do I return my products? 

Complete and print the RMA-form.Providing a reason for the return is not mandatory, but we would like to hear from you about how we can improve our service.  Add the RMA form to the shipment. If several boxes are returned, please add a separate form to each box. 

 

Send your return shipment to: 
Zolemba BV 

Nijverheidsstraat 16

7482 GZ Haaksbergen

The Netherlands

 

What happens next? 

We will get in contact with you when we have received the goods.  When all criteria are met, the purchase amount will be refunded. The costs for returning the goods lie with the buyer/purchaser.  The purchase amount will be refunded within 10 working days after acknowledgement. If you have not received it within this period, please contact our customer service. 

 

When 14 days have passed, we are not obliged to accept returns. Legally, notification of complaints must be made within due time. Our General Terms and Conditions state that we regard 30 days as a competent time frame.